The owner of the online store www.exclusivewalls.ee/e-pood (hereinafter referred to as the Online Store) is OÜ Exclusive Walls (registration code 14774260), located in Tartu, Aardla 25E
Validity of the sales contract, product and price information
Terms and conditions apply to the purchase of goods from the Online Store.
The prices of the products sold in the Online Store are indicated next to the products. . The price includes a fee for delivering the goods. All prices of the goods sold in the online store are in euros.
The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the Webshop directly next to the product.
To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. Then the amount of the fee is displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
- Visa/Mastercard card payments
NB! When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.
Payments are mediated by Maksekeskus AS. Payment is made outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Maksekeskus AS when paying with a credit card. The seller does not have access to the customer's bank and credit card data. The agreement enters into force from the receipt of the amount to be paid to the online store's account.
The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of the notification.
Delivery
The goods will be sent within Estonia.
Options: SmartPost parcel machine service, SmartPost courier service, I will pick up at the Tartu salon.
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3-4 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.
In exceptional cases, the goods can be delivered within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
The 14-day right of return for use, the ordered goods may not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear.
The Online Store has the right to reduce the return fee according to the decrease in the value of the goods. - to the email address info@exclusivewalls.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the merchant.
The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods during the aforementioned period.
The online store will return the returned upon receiving the goods to the buyer without delay, but no later than 14 days after receiving the withdrawal statement, all fees received from the buyer under the contract.
The online store can refuse to make refunds until it has returned the item that is the subject of the contract or until the buyer has provided evidence that he has returned the item, depending on which occurs first.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price of the goods due to a mistake.
The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the terms of the contract or a deficiency that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. During this 1 year from the handing over of the thing to the buyer, it is assumed that the defect already existed at the time of handing over the thing. It is the Online Store's responsibility to refute the corresponding assumption.
In the event of a defect, the buyer has the right to contact the Online Store within two months at the latest by sending an e-mail to the address info@exclusivewalls.ee or by calling +372 5197 0669.
The Online Store is not responsible for defects that have occurred after the goods transfer to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return to the buyer all fees associated with the sales contract.
The Online Store will respond to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.
Direct sales and personal data processing
The Online Store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.
The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his desire to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.
The buyer has it is possible to opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Resolution of disputes If the buyer has complaints about the Online Store, they must be sent to the e-mail address info@exclusivewalls.ee or call: +372 5197 0669.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee.
Procedure You can familiarize yourself with the terms and conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.